Delivery & Returns

Delivery

All jewellery comes gift wrapped, with accompanying care instructions.

UK delivery options on check out are:

  • Royal Mail Tracked 48 (usually 2-3 business days)
  • Royal Mail Tracked 24 (usually next day)
  • Guaranteed Next Day
  • Free in-person delivery to local Carnoustie Rowan Berry customers (usually 2-3 business days)

Royal Mail delivery times may vary at certain times of year, such as Christmas.

Orders are always despatched as quickly as possible and I endeavour to post items within 2-4 business days of receipt of payment.  If for any reason despatch is going to take longer, I will let you know and give you the option for a refund if you would prefer. Delivery times vary by destination. Rowan Berry Jewellery is not responsible for delays caused by couriers or customs.

For custom orders, I will discuss timings with you at the time you place your order. This will likely be 1-2 weeks.

All items will be sent to the shipping address supplied with the order. If you wish your order to be delivered directly to someone as a gift, please supply the correct name and address at check out.

Rowan Berry Jewellery does not currently ship internationally.


Returns

I'm sure you will love your Rowan Berry jewellery however, under UK Consumer Contracts Regulations, you have 14 days from receipt to return most items for a refund or exchange. 

The customer is responsible for the cost of returning any items, unless they are faulty.

Items must be unworn, in original condition and in the original packaging.  Custom or personalised pieces are exempt from our refund policy unless faulty. For hygiene reasons, earrings are non-returnable. 

If your item arrives damaged or faulty, please contact us within 48 hours with photos at hello@rowanberryjewellery.co.uk. Refunds or replacements cannot be provided where damage has been caused by accident, neglect or misuse.


RETURNS PROCEDURE

  • Please email hello@rowanberryjewellery.co.uk as soon as possible let me know you wish to exchange or return.

  • Items must be sent back in a fully 're-saleable' condition: unworn and unaltered, in the original packaging.

  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  • When returning items, it is strongly advised you to obtain proof of posting. It is recommended you use Special Delivery or Tracked Royal Mail services for insurance purposes as Rowan Berry Jewellery cannot be responsible for any returned items until they reach us.

  • Rowan Berry Jewellery is not responsible for any damage or loss to the items that occurs before this point, including while the items are in transit. In such situations, proof of postage will be required by the customer to make a claim directly with Royal Mail or any other courier used.

  • As soon as the returned items are received, a refund will be issued using the same form of payment used for the initial purchase, unless a replacement has been requested. The refund will be processed within 14 days of receiving the returned item.